Update February 2, 2023
NC DAQ and DMV are aware of reported issues connecting to the Vehicle Identification Database (VID) using Voice Over Internet Protocol (VOIP) service, fiber optic phone service and some traditional copper phone lines. In some service areas, these providers have updated their communication rates faster than the legacy inspection program analyzers can use to communicate to the VID. Two vendors have new certified analyzers that utilize VPN broadband internet connections to process vehicle inspections that will work in these areas. Please refer to the Certification Status page for vendor contact information.
For additional information from NC DAQ email Dave.Willis@deq.nc.gov or call (919)733-1482. For more information from NC DMV call (877)421-0020.